Who we are and who is responsible for your information
LithoPrinting Plates is a South African supplier of printing industry products and related technical support services, based in Industria West, Johannesburg. For purposes of POPIA, the operator responsible for processing personal information is Astros Marketing (Pty) Ltd.
This policy applies to customers, prospective customers, suppliers, contractors, visitors to our premises and anyone who uses our contact form. By sharing your personal information with us, you allow us to process it for legitimate business purposes tied to our services.
What personal information we collect
We collect information that is needed to quote, supply, support and invoice accurately. This may include details provided directly by you and information created during the course of doing business with you.
- Name, surname, job title and company name
- Contact details such as phone number, email address and delivery address
- Order history, account records and payment information
- Technical and service information relating to plates, chemistry, blankets, processor servicing and press support
- Communication records, including messages, calls and service notes
We may also collect limited device and usage information when you interact with our digital channels, where such information is necessary for security, diagnostics or service improvement.
Why we use personal information
We use personal information only for lawful and business related purposes. This includes responding to enquiries, preparing quotations, managing orders, arranging deliveries nationwide, and providing technical support to printing businesses across Johannesburg, Pretoria, Midrand, Randburg, Roodepoort, Germiston and other areas.
- To provide products and services you have requested
- To manage accounts, invoicing and credit control
- To arrange logistics and confirm delivery instructions
- To offer plate selection, chemistry balancing, blanket assessment and production troubleshooting support
- To comply with legal, tax and audit obligations
We do not use your personal information for unrelated purposes without a lawful basis.
How we share information and when it may leave our control
We only share personal information when it is necessary for business operations, legal compliance or service delivery. This may include sharing with delivery partners, technical service providers, payment processors, auditors and professional advisers who are bound to handle information responsibly.
Where information is transferred outside our direct control, we take reasonable steps to ensure that appropriate safeguards are in place. We do not sell personal information.
- Service partners supporting logistics or maintenance
- Professional advisers such as accountants or legal advisers
- Authorities where disclosure is required by law
How we store and protect your information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access and unlawful disclosure. These measures are reviewed from time to time to reflect the nature of our business and the practical risks involved in handling customer and supplier data.
Records may be kept in electronic and paper form. Access is limited to staff who need the information to do their work, including customer service, operations, logistics and technical support personnel.
- Access controls and password protection
- Secure filing and retention procedures
- Staff awareness on confidentiality duties
- Regular review of service and account records
Your rights under POPIA
You have rights in relation to your personal information, subject to the conditions set out in POPIA. You may request access to the information we hold, ask us to correct inaccurate details, or object to certain processing where permitted by law.
If you would like to exercise a right or update your information, please send us a message through our contact form. We may ask for proof of identity before we act on your request, to protect your information from unauthorised disclosure.
- Request access to your personal information
- Request correction or deletion where lawful
- Withdraw consent where processing depends on consent
- Take a privacy complaint to the Information Regulator where LithoPrinting.co.za has not resolved it
Contact details and policy updates
Questions about this policy, data handling or a request relating to your personal information may be sent through our contact form. We may update this policy from time to time to reflect legal, operational or security changes. The latest version will apply from the date it is published.
If you continue to deal with us after an update, your information will be handled in terms of the revised policy. We recommend that you review this page periodically so you remain informed about how we manage personal information.