Check deliveries before you sign
When plates, chemistry, blankets or related supplies arrive at your plant, please inspect the cartons and pallets before signing the delivery note. This is important in busy loading bays, shared depots and after-hours drops where damage can happen in transit. If a package looks crushed, wet, opened or resealed, note it on the waybill straight away.
Where possible, count the items against the delivery note while the driver is still there. In Johannesburg, Pretoria, Midrand and other high-volume areas, shortages are easiest to resolve when they are recorded on the day of delivery. A quick check can save delays on press start-up and plate changes.
- Check outer packaging for tears, dents, moisture or oil marks.
- Confirm quantities, sizes and product codes before accepting the consignment.
- Photograph the carton, pallet and any visible damage from more than one angle.
- Keep the signed delivery note and all packaging until the matter is closed.
Report damage or shortages within 24 hours
If goods arrive damaged, missing or not as ordered, contact us within 24 hours of delivery. For items used on press lines, processor rooms and finishing sections, early reporting helps us isolate the issue and advise the next step. Send your message through our contact form with the order number, delivery date and a short description of what you received.
Where the issue affects production, mention any urgency up front. We understand that a plate shortage or a faulty blanket can stop work, especially when you are running to a tight schedule or balancing several shifts. Early notice keeps the case simple.
- Order number and invoice number
- Date and time of delivery
- Clear photos of the issue
- Quantity affected and whether the item was opened or used
- A contact person and phone number for follow-up
What qualifies for a return
Returns are considered for goods that are damaged on arrival, supplied incorrectly, or found to be defective before use. We assess each case individually because print consumables can be affected by handling, storage and chemical exposure. Products kept in poor conditions, exposed to humidity, or fitted and run on press will usually need a technical review before any decision is made.
For consumables like chemistry, plates and blankets, please store items in clean, dry conditions and follow the handling guidance provided. In humid or hot warehouse conditions, packaging integrity matters. If a product has been opened, mixed, fitted or run through equipment, tell us exactly what happened so we can advise fairly.
- Unopened goods in original packaging
- Incorrect items supplied against the order
- Damage visible on delivery
- Manufacturing or supply defect identified before use
How to send back approved items
Once a return has been approved, we will give you the collection or drop-off instructions. Do not send goods back before you receive confirmation, because unplanned returns can slow the process and may not be accepted at the receiving point. If collection is arranged, make sure the items are packed safely and clearly marked with your return reference.
Please include any accessories, liners, caps, test sheets or labels that came with the product. For plate and press supplies, proper re-packing helps prevent bending, contamination or leakage during transport. We service customers nationwide, and returns from Durban, Bloemfontein, Gqeberha or smaller sites are handled in the same orderly way once approved.
- Use the original packaging where possible
- Seal liquid containers properly and keep them upright
- Label each parcel with the return reference number
- Send back all related paperwork, if requested
Inspection, credit and replacement process
When returned goods arrive, we inspect them to confirm the reported issue and decide on the suitable outcome. Depending on the case, that may be replacement, credit, repair or advice on correct use. If a return involves a technical fault, we may ask for more photos, batch details or a short production note from your operator or supervisor.
Credits, where approved, are processed once the return has been checked and accepted. Replacement stock is subject to availability, and where stock needs to come through from another branch or delivery route, lead time will be confirmed clearly. We keep the process practical because your production line cannot wait on unnecessary back and forth.
- Inspection confirms the reported fault or shortage
- We advise the outcome by phone or message
- Approved credits follow the normal accounts process
- Replacement or corrective supply is arranged where possible
Items that cannot be returned
Some goods cannot be returned unless they were damaged on arrival or supplied incorrectly. This is common with opened consumables, cut-to-size items, goods exposed to chemicals or heat, and items that have been installed or used. In print operations, once a material has entered production, it is often no longer suitable for standard return handling.
In doubt? Ask us before you open or use it. That is especially useful for planned plate runs, chemistry top-ups and blanket replacements where the spec must match the press and finishing process exactly. Clear communication at the start avoids waste later on.
- Opened or used consumables
- Products stored incorrectly after delivery
- Goods altered, cut, fitted or processed
- Special-order items arranged to your specification
Logging a return
If you need to log a return, send your details through our contact form with the order number, photos and why you are returning it. Our team in Industria West supports customers in Roodepoort, Randburg, Midrand, Germiston, Pretoria and across South Africa. We will look at the case and guide you on the next step.
For urgent production matters, mention whether you need a replacement, advice on a press issue, or help checking whether the fault sits with the material or the process. A clear first message helps us respond properly and keeps your line moving.
